Factiva customer service just called …

I guess my earlier comparison with Highbeam struck a nerve, because a nice guy from Factiva just phoned to tell me I wasn’t looking at Factiva the right way.

The “individual” account, which whales the subscriber to the tune of $2.95 an article is not for me, said the Factiva rep. I need to ignore the individual account and take the corporate flat-fee model. Okay. I’m game. I’ll check the pricing structure and report back. First glance doesn’t tell me much, but I’ll keep digging in the interest of fairness.

Kind of weird getting a call from a blog post. Struck a nerve I guess.

Author: David Churbuck

Cape Codder with an itch to write

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