Ed Foster’s Gripelog || Lenovo, CDW Get Kudos From Readers

Ed Foster’s Gripelog || Lenovo, CDW Get Kudos From Readers

“What surprised me most about Lenovo was the suggestion by many that things have actually gotten better since the China-based company took over IBM’s PC business. “I have never seen a company stand by its warranties as well as Lenovo,” wrote one reader.”

When you’re on the front lines and hanging out in the open with your cell phone number and personal email available for unhappy customers to call — and they do call — it’s easy to lose sight of the good side of caring about customer service and product quality. Every now and then something great gets said, and that makes it all worth while.

Author: David Churbuck

Cape Codder with an itch to write

0 thoughts on “Ed Foster’s Gripelog || Lenovo, CDW Get Kudos From Readers”

  1. Happy people are quieter than unhappy people; great to see this kind of feedback, so you can be re-insured your beating the right path.

  2. Keep up the fantastic idea.

    I can only hope that Lenovo launches a similar “Idea Storm” so people can tell you what they want.

    I’ve only had to call Lenovo twice in the 5 years I’ve owned ThinkPad’s. Both times were absolutely brilliant.

    Thank you.

    By the way, would you happen to know the FRU number for Trackpoint caps? I definitely need a new one.

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