JetBlue knows how to dig out of a hole. I just received this email from them, out of the …blue.
“Thank you for flying with JetBlue Airways on flight #1001 from Boston on March 26, 2007. We apologize that the DIRECTV® programming was inoperable during your flight.
As a gesture of apology and goodwill, we have issued each customer on your flight a $10 JetBlue electronic voucher.”
I didn’t complain. Heck. I don’t even watch the TV but use the time to take a machete to my inbox while listening to the opera (Vox) channel on XM. But, someone did and JetBlue took the time to email everyone else on the flight with a make-good.
Amazing how a little gesture can go so far. Amazon sent me something once, like the first year they were in business. I forget what the gift was, but, ten years later, I can still write about it. Peet’s just sent me a cheap travel mug-thing. I love Peet’s, their French Roast drip grind is my main vice. JetBlue just moved into legendary category with their make-good for a mistake I didn’t know about.