Day: September 13, 2006

Lenovo Ranked No. 1 for Notebook Customer Satisfaction

Lenovo Ranked No. 1 for Notebook Customer Satisfaction | The Business Edition

Normally I don’t honk my Lenovo horn on this blog, but TBR issued its customer satisfaction report yesterday and I was especially gratified to see this:

“Lenovo’s customer complaint management was identified as a strong differentiator for its proactive approach to remediate customers’ technology-related concerns.”

Our customer satisfaction teams and service crews have embraced the proactive blog support concept wholeheartedly and the proof is in accolades like this one.

Ernestine Bayer, 97, Mother of Women’s Rowing in United States dies in New Hampshire

row2k News: Ernestine Bayer, 97, Mother of Women’s Rowing in United States dies in New Hampshire

I spoke with Ernestine Bayer while researching The Book of Rowing. The amazing success story that is women’s rowing is due to her tenacious support and advocacy of the sport. She will be missed.

“Mrs. Bayer was a world leader in introducing women to the sport of rowing. Through her efforts, women’s rowing was added to the summer Olympic schedule. During her life time she earned every award given by the national rowing association: Nominee for the Sullivan Award from rowing, member of the first Women’s rowing Olympic Committee, member of the National Rowing Foundation (NRF) Rowing Hall of Fame, First United States Gold rowing medal, Carlin Award, Coach of the Year, and named one of rowing’s 10 most influential people of the century. She to this day holds the world record on the rowing ergometer for women 90 .”

John Hagel: Mastering New Marketing Practices

Edge Perspectives with John Hagel: Mastering New Marketing Practices

I’m a Hagel fan. This is from a great post on the “new” marketing.

“* Attract – create incentives for people to seek you out.
* Assist – the most powerful way to attract people is to be as helpful and engaging with them as possible – this requires a deep understanding of the various contexts in which people might use your products and a willingness to “co-create” products with customers.
* Affiliate – mobilize third parties, including other customers, to become even more helpful to the people you interact with.”