Lenovo Ranked No. 1 for Notebook Customer Satisfaction

Lenovo Ranked No. 1 for Notebook Customer Satisfaction | The Business Edition

Normally I don’t honk my Lenovo horn on this blog, but TBR issued its customer satisfaction report yesterday and I was especially gratified to see this:

“Lenovo’s customer complaint management was identified as a strong differentiator for its proactive approach to remediate customers’ technology-related concerns.”

Our customer satisfaction teams and service crews have embraced the proactive blog support concept wholeheartedly and the proof is in accolades like this one.

Author: David Churbuck

Cape Codder with an itch to write

0 thoughts on “Lenovo Ranked No. 1 for Notebook Customer Satisfaction”

  1. Congrats and thanks for the pointer back to the support concept post. I’ve forwarded that to a few people today in hopes they’ll drink my Kool-Aid.

    That piece is a tremendous bit of writing, not only well thought out and directed but containing a couple of the best lines I’ve read in a long time.

    “Ask a random user to get into their registry to remove some really pernicious spyware and you might as well ask them to remove their own appendix.”