Lenovo Ranked No. 1 for Notebook Customer Satisfaction | The Business Edition
Normally I don’t honk my Lenovo horn on this blog, but TBR issued its customer satisfaction report yesterday and I was especially gratified to see this:
“Lenovo’s customer complaint management was identified as a strong differentiator for its proactive approach to remediate customers’ technology-related concerns.”
Our customer satisfaction teams and service crews have embraced the proactive blog support concept wholeheartedly and the proof is in accolades like this one.
Congrats and thanks for the pointer back to the support concept post. I’ve forwarded that to a few people today in hopes they’ll drink my Kool-Aid.
That piece is a tremendous bit of writing, not only well thought out and directed but containing a couple of the best lines I’ve read in a long time.
“Ask a random user to get into their registry to remove some really pernicious spyware and you might as well ask them to remove their own appendix.”
Horrible experience to buy lenovo. As a chinese, I hope the company will go bankrupt in the next few years.