» 5 rules for successful success metrics (and a template) – Juice Analytics

» 5 rules for successful success metrics (and a template) – Juice Analytics

Great post on dashboards and the failure of metrics without a conduit for action.

“When I first started at AOL, a friend of mine pointed to the dozens of reports flying around the organization and remarked (I paraphrase): “This many ‘important’ metrics just indicates that nobody really understands this business.” If you struggle to boil down, you should spend more time defining success and understanding the factors that drive performance.

Author: David Churbuck

Cape Codder with an itch to write

0 thoughts on “» 5 rules for successful success metrics (and a template) – Juice Analytics”

  1. great stuff, and plans yield the goals. the talking points to me seem to be:

    actionable to who? actions are different across business groups.

    i would say “comprehensivness enables simplicity” – if you don’t crunch hard, you never know what your chewing on. but of course, you want to keep it simple. what’s makes it more challenging is that the assessment of simplicity is inherent biased by the experiences, aptitude, familiarity of the individual and their judgement.

    5 is nice, but 5 +- 2 is a great rule. you need the +- 2 for the different groups receiving the kpi’s. you need kpi’s for the cXo and kpi’s for tactical resources–and the strategists, analysts, and mgrs inbetween.

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