Om Malik on Broadband ? Consumer Reluctance on VoIP%u2026 So Far
Om posted about a Forrester report slagging consumer uptake of VoIP and sought some comments on why. So, in the interests of incestuous cross-linking, here’s a link to my comment.
Full disclosure: I signed on for Verizon DSL in December to try to cut my cable modem charges (Comcast, maybe $40+ a month to DSL at $29.95) but the damn setup box is sitting under my desk, nagging at me to rip out the cable modem, replace it with the DSL box, call up Comcast and cancel, etc. etc.
Yet I can’t bring myself to do it. Call it broadband inertia but I just don’t feel like hosing my connection (pessimism springs eternal when you provide tech support for a family of completely disinterested PC users who feel compelled to junk up every computer they touch with spyware, viruses, Weatherbugs, Lycos search dogs, etc. etc.).