Rob O’Regan has posted something that should be printed out and handed to anyone running a service operation. This is amazing.
“Some companies don’t understand the crap they put their customers through. As part of a general tech meltdown I’ve been experiencing lately, an external Maxtor hard drive I used for backup zonked out on me after eight months. Since it was still under warranty, I foraged online for details to return the unit for a replacement. A few clicks on Maxtor led me to Seagate warranty support, because “As of December 9th, 2006 warranty services for all Maxtor products are now fully supported through Seagate’s warranty services.” Forty-five minutes later, following multiple page time-outs and resubmissions of my product information, I was plopped into a return system that was clearly designed for Seagate’s high-volume channel partners and corporate customers.”